Catit Reviews

Waste of money and not fit-for-purpose.
The Catit Vespa High Base is not cheap at $199 CAD but looks very attractive and you would think from the description and marketing that it would stand up well to normal use, but that is certainly not the case. Within 3 months the tall scratching post and hanging toy disintegrated.
When I contacted Hagen about this they initially suggested that it was out of warranty and that I could buy replacement posts ($15.99 + $13.99). Of course this was not acceptable and I pushed for a better remedy. They eventually agreed to send me the replacement posts free of charge (no hanging toy) but then sent the wrong posts and had to resend the right parts. Here we are just a month later and the replacement posts are starting to disintegrate again. I contacted Hagen once again but they failed to respond this time.
The customer service from this company is very poor, they seem geared up to sell lots of replacement parts and care less about the quality of the product. I pointed out the obvious - that the scratching post material was too thin and not affixed properly - they did not reply.
If you do decide to give this product a go and hope to have reasonable use from it for a few years, then you should budget to spend $199 initially and a further $150 every year just to keep it performing the way they describe it should. Luckily for me, I bought it from Costco - so I will be returning it for a full refund.

I have just purchased a Catit pixi smart water fountain not happy with it at all not stable the cat has had it over number of times water gone all over the floor the price you pay you would expect it to be solid. The others I had from different manufacturers were OK

The one 2 and you're done with kitty litter is a lie the Box doesn't lock correctly and is completely flimsy if I could give less than that I would I'm asking for my money back

Wish I could give it zero stars! We “upgraded” to Cat It to hopefully save time maintaining our litter box and ultimately experienced the complete opposite. The cat refused to use the box more than once between sifting and preferred using the floor next to it more frequently, an unusual cat behavior and one we have never seen. Litter clumps in the grate leaving odor and mess. The interior is smaller than an ordinary (and far superior) hooded litter pan. The handle is cheap and will surely break after repeated use although that is speculation because we gave up on this product after only a couple weeks of use. The procedure to change the litter box to all fresh litter and wash pans went from a less than 5 minute weekly project to a 20-25 minute fiasco to disassemble, clean the multiple components, grates, two levels, two pans and two bags. Just a ridiculous WAY OVERPRICED GARBAGE machine all around. Called the company directly to return it for a refund only to get attitude and refusal to stand behind their product because it was purchased through a third party. Please DO NOT WASTE YOUR MONEY!

I got 3 litre LED drinking fountain as one of my cats had been put off by the smell of even boiled water. Both cats love the fountain!
However, I recommend buying it from a reliable company to have a 12-month warranty. I bought it from the Pets at home, and when the pump stopped working, without a single question, they sent a replacement the next day. Excellent product and customer service.

My cat keeps removing the lid off of his water fountain. There is water EVERYWHERE. Why isn't the design of the small water fountain better so itisn't so easy to remove the lid?

My 5 month JASPER was drinking 5 mins after set up. And quite a long time sipping at that. Very quick set up and 4 bottles of spring water got this quiet system rolling. He's been enjoying for one week now. When you hear the fountain thats when you check the water level and see its getting low. No need to move it. Just unplug to stop the motor and pour in some water. Two thumbs up from this townhouse Floridian.

I have no problem with the product itself BUT I keep getting up to a puddle on my floor, the filters shredded because me kittens love to knock it over and dismantle it. So it’s not really sturdy enough and no way of roping it down.

I have purchased many Catit products for my cat and as gifts for others. I always had a good impression of the products and company. I have the Flower Fountain and registered it online for the warranty when it was purchased. Within the warranty period I started to have trouble with the pump losing strength. I contact their support via email and they sent suggestions. I spent over 3 hours trying different things they suggested and although it helped a bit, the pump was still not fully functioning. Every time I contacted support they would send an email with something new for me to do, which I would. I would then contact them back with the results. I also want to add that during the email exchange the only word that could be used to describe the customer support is RUDE.
I am now up to 6 hours of their "fixes". The reality is they have no intention of honouring their warranty, which is bad enough to begin with, but to have 6 hours of my time wasted and be treated so rudely is completely unacceptable. I was always a fan of their products, but their shady dealings on their warranty and the rudeness of their customer support has ended that. I'm so disappointed as it was not what I expected from them.

Status of my order says processing and has done for a week. The tracking number has been available for all this time but the courier have not received my parcel. Catit customer services could not give me answer why they have not shipped my order yet and we’re very unhelpful. Very poor experience and not a good first impression of a company that I had planned to use to supply food and litter on a monthly basis. I will now be looking to buy similar items elsewhere!

I ordered the Vesper High Cat tree last week. Had to contact them this week as I hadn’t received any notification it had been shipped etc. Was told wait 2 more days. I waited, still no email updates. I chased them again to be told that they hadn’t actually processed or prepared my order at all! Mistake 1!
They said today they would rush my order through and get it delivered tomorrow (Friday). I then received an email a few hours later telling me they were out of stock! If that wasn’t bad enough, the woman who emailed me tried to be all light hearted about it, calling it a debacle - like it’s not really an issue or important!
Firstly you cock up the order and then you try and make a joke out of your out of stock situation!
While their products may be great, the competency and professionalism of CatIts employees leaves a lot to be desired.

Having two cats and recently moved we needed a larger litter box. Research into quality durability price reviews, lead us to Catit. We purchased The Jumbo cat hooded litter tray. On arrival we thought ok little big but we knew this overall good design. Clean lines, no sharp bits, easy to use for both kitties and cleaning by us, locking catches are very good also.Kitties took to it straight away, it helped that we put the litter from their old box into the new one, familiarity of it being theirs. However,
there is one 'DESIGN FLAW' at the entranceway the base tray has a lip at the bottom it goes all round the door way. but, for some daft reason it has been cut into leaving two gaping 'cut ins' either side, that emit the odour so you have the nice big odour filter on top keeping the odours in and the door LETTING THEM OUT. Go figure??
We contacted Catit who said maybe.it was crushed in packing, warm it with a hairdryer then cold water as you easily bend it into shape, ahead of you there, DIDN'T WORK it has holes cut into it.
So we have a lovely looking litter box but serious design FAULT, check this before purchase didn't see on images.
Nowhere here to post imaged of ours.